Refund Policy
Returns & Refunds Policy
1. Cancellation & Return Window
Under UK distance selling regulations, you have 14 calendar days from the date your order is delivered to notify us that you wish to return your items. Once notified, you have a further 14 calendar days to send the products back to us.
2. Product Condition & Health Regulations
Due to UK food safety, licensing, and hygiene standards governing alcoholic beverages:
Cocktails pouches (100ml, 150ml, 2.5L boxes) and rum bottles (700ml) must be completely unopened, unused, with all tamper-evident seals and spouts fully intact, and in their original packaging.
We cannot accept returns on pouches or bottles that have been opened, sampled, or tampered with unless the product itself is proven faulty or damaged.
3. Damaged or Defective Items
If any pouch or bottle arrives damaged, leaking, or defective, contact us at orders@thebristolrumcompany.co.uk within 48 hours of delivery with photos of the damaged items and packaging. We will provide a free replacement or issue a full refund at no extra cost to you.
4. How to Return
Email orders@thebristolrumcompany.co.uk with your order number, the item(s) you wish to return, and the reason.
Once confirmed, securely pack the items (cushioning bottles and pouches to avoid transit punctures) and ship to:
425 Grace Apartments, College Road, Bishopston, Bristol, BS7 9LU
Customers are responsible for return postage costs unless the item is faulty or delivered in error. We strongly recommend using a tracked courier service.
5. Refund Processing
Once your return is received and inspected at our facility, we will notify you via email. Approved refunds will be issued to your original payment method within 5 to 7 business days.